Frequently asked questions
Answers to commonly asked questions for creating and managing activities
What should I do if there is a change in the number of teams or the date of the activity after activating it?
Contact Mooveteam to make the changes.
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Should an activity be ready to ask for the activation?
No, it is only necessary to know the number of teams and the date of the activity.
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An iPad does not work, it needs to be changed and the new device cannot be assigned to the team that needs it:
In the back office unassign the team from the device that does not work and then assign it to the new one. Teams/unassign device.
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A challenge is not physically accessible and it cannot be done, or it does not activate for unknown reasons, but the game must go on:
From back office a challenge can be pushed in order to make it count as a successful challenge. Login to your back office and Follow live/details/push the desired challenge. This can also be done from a staff-mode iPad.
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I have to reset the activity because an error was found:
The activity must be stopped to change it. If an activity is stopped and restarted, the results are lost.
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Location error message:
Settings/Location Services must be active.
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I’m in the challenge position but it doesn’t activate:
- It is not the next challenge in route order.
- It's a QR challenge and there is a code that needs to be scanned.
- The iPad doesn't have a 3G SIM, so it doesn't have GPS. The geolocation error is too large. The iPad needs to be replaced with a 3G iPad.
